Who we are
Amoak Imports, operated by Glad Amoak Ventures (“we,” “us,” “our,” or “Amoak Imports”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website, https://amoakimports.com, purchase our products, create an account, contact us, or otherwise interact with our business.
Our business is engaged in the importation and sale of men’s and women’s clothing, footwear, bags, and other fashion accessories. By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Our website address is: https://amoakimports.com
The business operating the website is: Amoak Imports.
Registered business name: Glad Amoak Ventures
If you have questions about this Privacy Policy or how we handle your personal information, you can contact us through the contact details provided on our website.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Create or manage an account;
- Place an order;
- Provide delivery or shipping information;
- Contact us through our website, email, telephone, social media, or other communication channels;
- Subscribe to newsletters, promotions, or other marketing communications;
- Leave a review or comment, where this functionality is available;
- Participate in promotions, surveys, or other activities;
- Request assistance with an order or product; or
- Otherwise interact with Amoak Imports.
Depending on how you use our website, the information we collect may include:
- Your name;
- Email address;
- Telephone or mobile number;
- Billing and delivery address;
- Order and transaction information;
- Account login information;
- Product preferences and purchase history;
- Reviews, comments, messages, or other information you submit;
- Information necessary to process or deliver your order; and
- Other information you choose to provide to us.
Payment Information
When you make a purchase, payment may be processed through a third-party payment provider. Depending on the payment method used, we may receive information such as confirmation of payment, transaction reference, payment status, and other limited transaction information.
We do not intend to store complete payment card details such as your full card number, CVV, or PIN on our website where payment processing is handled by a third-party payment provider.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website, hosting provider, security tools, analytics tools, or other technologies.
This may include:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Pages visited;
- Date and time of visits;
- Referring website or page;
- General information about how you interact with our website; and
- Technical information necessary to maintain website security and functionality.
This information may be used to operate, maintain, secure, troubleshoot, and improve our website.
4. Comments
If visitors are permitted to leave comments on our website, we collect the information shown in the comments form, as well as the visitor’s IP address and browser user-agent string to help with spam detection and website security.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you use the service.
The Gravatar service privacy policy is available at:
After approval of a comment, your profile picture may be publicly visible in the context of your comment.
5. Media and Uploaded Content
If you upload images or other media to our website, you should avoid uploading files that contain embedded location information, such as EXIF GPS data, unless you intend to share that information.
Visitors may potentially download images published on the website and extract embedded information from those files.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential functionality, remember your preferences, improve website performance, understand website usage, and support security.
Cookies are small text files stored on your device by your web browser.
WordPress Cookies
Depending on the features enabled on our website, WordPress may use cookies for purposes such as comments, login sessions, authentication, and administrative functions.
For example, if you leave a comment, you may choose to save your name, email address, and website in cookies for your convenience. These cookies may last for up to one year.
If you visit a login page, a temporary cookie may be used to determine whether your browser accepts cookies. This cookie contains no personal data and is normally discarded when you close your browser.
When you log in, cookies may be used to save your login information and screen-display preferences. Login cookies may last for two days, while screen-option cookies may last for up to one year. If you select “Remember Me,” your login session may persist for up to two weeks. Logging out removes applicable login cookies.
If you edit or publish content, an additional cookie may be stored to indicate the ID of the content you edited. This cookie does not contain personal information and may expire after one day.
Shopping and E-commerce Cookies
Our e-commerce functionality may use cookies or similar technologies to:
- Keep products in your shopping cart;
- Remember items during checkout;
- Maintain your shopping session;
- Remember customer preferences;
- Support account functionality; and
- Help us provide a secure and functional shopping experience.
The exact cookies used may depend on the WordPress, WooCommerce, payment, security, analytics, and other services installed on our website.
You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the website, including shopping-cart or checkout features.
7. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders;
- Process payments and confirm transactions;
- Arrange delivery or collection of products;
- Communicate with you about your orders;
- Respond to questions, complaints, and customer-service requests;
- Create and manage customer accounts;
- Provide products and services requested by you;
- Improve our products, website, and customer experience;
- Maintain website functionality and security;
- Detect, prevent, and investigate fraud, abuse, spam, or other unauthorized activity;
- Keep appropriate business and transaction records;
- Send marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis to receive them;
- Comply with applicable legal, regulatory, tax, accounting, and other obligations; and
- Protect our rights, property, customers, employees, and business.
8. Order and Customer Information
When you purchase products from Amoak Imports, we may collect information necessary to process and fulfill your order.
This may include your name, contact details, billing information, delivery address, products purchased, order value, transaction information, and communications relating to your order.
We may use this information to process your order, arrange delivery, provide customer support, manage returns or exchanges, maintain transaction records, and meet applicable legal or accounting requirements.
9. Who We Share Your Information With
We do not sell your personal information to third parties.
We may share personal information with trusted service providers where reasonably necessary to operate our business, provide our services, or fulfill your requests.
Depending on the services used by our website, these parties may include:
- Payment processors and financial service providers;
- Delivery, logistics, and courier providers;
- Website hosting and technical service providers;
- Website security and spam-prevention services;
- Email and communication service providers;
- Website analytics and performance services;
- IT, professional, accounting, legal, or other service providers; and
- Government authorities or other parties where disclosure is required or permitted by law.
These service providers should only receive information reasonably necessary for the service they provide and may be subject to contractual or legal confidentiality and data-protection obligations.
10. Embedded Content From Other Websites
Articles, product pages, or other areas of our website may include embedded content, such as videos, images, social-media content, articles, maps, or other material from third-party websites.
Embedded content from other websites behaves in the same way as if you had visited the other website directly.
Those websites may collect information about you, use cookies, embed additional third-party tracking technologies, and monitor your interaction with the embedded content, particularly if you are logged into an account with that third-party service.
We do not control the privacy practices of third-party websites. We recommend reviewing the privacy policies of those third parties before interacting with their services.
11. Password Resets and Account Security
If you request a password reset, your IP address may be included in the password-reset email or associated with the security process.
You are responsible for keeping your account password confidential and should notify us if you believe your account has been accessed without authorization.
12. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements.
If you leave a comment, the comment and its metadata may be retained for as long as reasonably necessary to recognize and approve follow-up comments automatically and for website administration.
For users who register on our website, we may store the personal information provided in their user profile for as long as the account remains active or as otherwise necessary for legitimate business or legal purposes.
Certain information relating to orders and transactions may need to be retained for longer periods to meet tax, accounting, legal, regulatory, fraud-prevention, or other legitimate business requirements.
13. Your Rights Over Your Personal Information
Depending on applicable law and the circumstances, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information, subject to applicable legal exceptions;
- Request a copy or export of certain personal information;
- Withdraw consent where processing is based on consent;
- Object to or request restriction of certain processing; and
- Opt out of certain marketing communications.
If you have an account on our website or have submitted information to us, you may contact us to request access to, correction of, or deletion of your personal information.
Your right to deletion is not absolute. We may retain information where we are required or permitted to do so for legal, accounting, tax, security, fraud-prevention, dispute-resolution, or other legitimate purposes.
14. Marketing Communications
If you choose to receive promotional communications from us, we may use your contact information to send information about products, promotions, discounts, new arrivals, offers, or other updates relating to Amoak Imports.
You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending essential communications relating to orders, transactions, accounts, security, or other services you have requested.
15. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore understand that transmission of information over the internet involves some level of risk.
16. Where Your Data Is Sent
Certain information submitted through our website may be processed by third-party service providers located in Ghana or other countries, depending on the services we use.
For example, visitor comments may be checked through an automated spam-detection service.
Where personal information is transferred to another country, we will take reasonable steps to ensure that the information is handled in accordance with applicable data-protection requirements.
17. Children’s Privacy
Our website and services are not intentionally directed at children who are not legally able to use the services without appropriate authorization.
We do not knowingly collect personal information from children in circumstances where collection is prohibited by applicable law.
If you believe that a child has provided us with personal information improperly, please contact us so that we can review and take appropriate action.
18. Third-Party Websites and Services
Our website may contain links to websites, applications, social-media platforms, payment services, delivery services, or other third-party services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
You should review the privacy policy of any third-party service before providing your personal information to it.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how we handle your personal information, please contact Amoak Imports / Glad Amoak Ventures through the contact details provided on our website:
Website: https://amoakimports.com
Business: Amoak Imports
Registered business name: Glad Amoak Ventures
Email: amoakimports@gmail.com
We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.